Tag Archives: feedback

TDC 2012

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Yesterday I attended TDC.

It was fun to see so many from the software development community in Trondheim turn out all at once.

I also had a short talk about better ways to work, focusing on delays and feedback – especially how it’s more central to knowledge work than we think.

Here’s the slides if you’re curious (PDF):
201210 TDC Better ways to work

Update: I added a few slides for a talk at the office – see extended version (pdf) if you like, containing a few more links/ reading tips.

 

 

Operations Review – Health of Your Business

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What is an operations review (ops review)?

To do an ops review is to take a look at your team or organization:

  • driven by data
  • involving management and business, up- and downstream in value chain
  • look at the whole, i.e., all kinds of work
  • look at both value/ benefit and cost

Why should you do ops reviews?

  • create a culture of openness and trust
  • create shared understanding across different stakeholders
  • it’s about learning
  • teaching senior exec’s about the business

Agile Basics: Visualize More

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If you visualize more you get more agile.

Tom Wujec had an excellent TED talk on 3 ways the brain creates meaning.

  • Use images to clarify ideas
    Visual shapes, physical space, colors, motion help us create mental model, more understanding
  • The act of engaging, being interactive enriches mental model
  • Augment memory by creating persistent, evolving views

Let’s say you have a task board for a software development team, either a physical one or a digital one shown on a screen as a dashboard. Let’s say it’s visible in an office so that everyone on and outside the team sees it several times a day.

  • People in and around the team gain a shared mental model, a shared understanding.
  • People interact with the board as things change, including upstream and downstream stakeholders. A visible task board creates more engaged stakeholders.
  • A task board is persistent and evolving, and becomes a new visual, domain-specific language of sorts, where the domain is the reality of the development team.
    This language is a more abstract, high-level language, and enables much more effective thinking, communication, and collaboration.

A software development team communicate and collaborate better the more they visualize the work.

How can you visualize more to gain advantages like that?  Here’s a few examples:
  • Let workflow on task board be closer to reality
  • Show different types of work differently
  • Let a status screen display a virtual task board permanently
  • Are you working in a traditional waterfall project? Regularly print the latest version of the project plan (and progress) and put it on the wall.
  • Show more policies like DoDs, increase transparency
  • Are you doing CI or continuous builds? Create alerts or alarms for failures, include status on status screens.
  • Show problems and impediments clearly
  • Do you share status on sales, bugs, product upgrades, project progress, project backlog etc in monthly or weekly meetings? Make status visible for everyone at anytime via screen or paper.